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Shipping & Returns

SHIPPING POLICY

A physical street address is required for any shipment that contains a gun of any type. Standard ground shipments that do not contain a gun of any type will be shipped by a courier as chosen by WALTHER Arms, Inc which may include USPS, UPS, or FedEx.


Some state statutes and/or local ordinances prohibit the sale and possession of airguns and/or airsoft guns in some areas. Know the laws that govern you. View Shipping Restrictions by product and state near the bottom of this page.


WALTHER Arms, Inc ships only to consumers that reside in the United States.


Orders are processed Monday through Friday, during normal WALTHER Arms, Inc business hours, except on national holidays. Please allow up to 24 hours for processing. Weekends and holidays will delay processing and shipment.


Shipping messages are viewable after adding items to your cart or during the time of checkout.


Unites States Orders Standard Shipping


In-stock merchandise will normally arrive in 3-6 business days (AK & HI add 7 days) after the order is processed.

Note:


    • Shipping date estimates are only valid for in-stock items.
    • Large and/or heavy items may require additional shipping charges.
    • CO2 cannot be shipped by air service, so it is excluded from Alaska and Hawaii orders.


Shipping Costs are calculated from a flat rate for orders under $100. For orders over $100, shipping is free for non-restricted locations in the continental U.S. See restrictions section below to see if your location has shipping restrictions.


Shipping and handling charges are subject to change without notice.


CANADIAN CONSUMERS:
We do not ship consumer orders to Canada. We recommend that you contact your local sporting goods dealer, firearms dealer, or on-line Canadian retailer to purchase items offered by WALTHER Arms, Inc.


WALTHER Arms, Inc Back Order Policy
We do not place items on backorder. However, you can sign up to be notified by email when inventory comes in by using the form on the product's page.


By using this process, you agree to the Buyer Statement:
I certify that I am 18 years of age or older. I understand that Walther Arms, Inc does not authorize that I may legally purchase, possess, carry or utilize air rifles, air pistols, pellets, or any other items, which I may order from WALTEHR Arms, Inc. In accordance with my country, state, province, or local laws, I have determined the legality of the items I am purchasing and certify that I am an adult and under no other legal prohibition.


WALTHERarms.com Return Policy
If you are not satisfied with the original condition and/or performance of the item(s) purchased from our website, WALTHERarms.com, you may return the item within 30 days from ship date for a refund or replacement. To qualify for refund or replacement, items must be returned in their original packaging with all tags and stickers attached. Returned items are subject to a 15% restocking fee and shipping & handling are non-refundable.

Required Steps for Returning an Item to WALTHER Arms, Inc:
     1. Call WALTHER Arms USA to request a Return Authorization number.
     2. Write the Return Authorization number on the outside of the package.
     3. Include the original invoice or packing slip.
     4. Return unused items, in the original box with all accessories, warranty cards, owner's manuals, etc. within 30 days for an exchange or refund. Non-defective returns will be charged a 15%                   restocking fee.
     5. Ship returns to Walther Arms, Inc via UPS, FedEx or USPS Priority Mail for tracking/confirmation purposes. Use this address:


WALTHER Arms, Inc
Attn: Service Department
7700 Chad Colley Blvd.
Fort Smith, AR 72916


READ THESE SHIPPING RULES BEFORE SHIPPING A RETURN:


     1. Returns without the complete original packaging may not be accepted.
     2. Shipping and handling is non-refundable except in the case of defective merchandise shipped within the United States.
     3. Shipping for returned merchandise should be pre-paid.
     4. Please allow 2-4 weeks from the date we receive the return for credit.
     5. We assume no liability for loss or damage of returned packages. We recommend you purchase insurance from your shipper.
     6. Returning merchandise nullifies your ability to take advantage of any promotions or rebates that may be associated with it.


Pricing Policy
As the manufacturer, importer, and distributor of the products represented on this website, we do not intend to compete with independent dealer or other retail pricing. Our prices may be higher than your local dealer’s price on the same item. Merchandise prices and specifications are subject to change without notice. We reserve the right to limit quantities. Descriptive, typographic, or photographic errors are subject to corrections.

SHIPPING RESTRICTIONS
KNOW THE LAWS THAT GOVERN YOU
It is your responsibility to know the laws in your state, county, and city and to fully comply with them. Below are examples of some state and local restrictions. This list shows products that are prohibited in the locations indicated. When criteria must be met for ownership, those are also listed.